Refunds

14 days, no reason needed

Changed your mind about Lexy Pro? Ask within 14 days of any payment — the first one or a renewal, yearly or monthly — and you get all of that payment back. You don’t have to give a reason.

A refund doesn’t cancel the subscription on its own: cancel it too, with Manage in Lexy’s Settings, or it renews. When Pro ends, every word you saved stays; only saving new words past the free 100 stops.

How to ask

Payments for Lexy are taken by Paddle, our reseller and Merchant of Record, so refunds are paid by Paddle too. Find your purchase at paddle.net with the email you paid with, or use the link in your Paddle receipt, and ask for a refund there. You can also write to hello@getlexy.app and we’ll arrange it. The money goes back to the card or account you paid with.

After 14 days

Cancelling stops the next renewal, and Pro stays on until the end of the period you paid for. Past 14 days we don’t refund the rest of a period, except where the law entitles you to one or something went wrong on our side, such as a double charge. Write to us in that case.

Paddle’s refund policy and buyer terms also apply, and any right they give you stands beside this page.